Self Reflections operates as a private billing practice. Fees vary depending on the service, appointment length and qualifications of the clinician providing care.PSYCHOLOGYOur standard fees for 50-minute Psychology appointments, including Telehealth, are:Tier 1 – $285 | Clinical or Senior PsychologistTier 2 – $275 | General PsychologistTier 3 – $255 | Early Career PsychologistTier 4 – $145 | Provisional PsychologistDIETETICSOur standard fees for 50-minute Dietetic appointments, including Telehealth, are:Initial Consultation – $245Review Consultation – $185ADDITIONAL FEES Appointments booked from 4pm on weekdays or anytime on Saturdays incur an additional $10 after-hours fee.Sessions exceeding 50 minutes are charged at the clinician's applicable hourly rate, calculated in 5-minute increments.Reports, letters, forms, summaries and other administrative or clinical requests requiring additional clinician time may incur an additional fee. This will be discussed with you before the work is completed.PAYMENT Payment is required on the day of service.For in-person appointments, card payments are processed at reception via EFTPOS (tap/swipe/inset). Cash and bank transfer are also accepted.For Telehealth appointments, payment can be made via bank transfer or a secure payment link provided by our team.Our advertised Psychology and Dietetic fees are the total service fees payable regardless of payment method. No separate card surcharge is added.Payments for additional letters, reports, assessments and administrative requests are accepted via cash or bank transfer.REBATESSome services may be eligible for Medicare, private health or third-party rebates, depending on the service and your individual eligibility.Our team can assist with available claiming pathways; however, clients remain responsible for confirming their eligibility and available benefits.THIRD PARTY FUNDINGDifferent fees and billing arrangements may apply where services are funded by a third party, such as NDIS or SIRA. Please speak with our team for further information.ASSESSMENTSAssessment fees vary depending on the type and complexity of the assessment. Current fees and inclusions can be found on the relevant assessment pages of our website.

To ensure appointments are available for those in need, we require at least 48 hours’ notice to cancel or reschedule an appointment.Changes made more than 48 hours’ notice → no feeChanges made within 48 hours → 50% of the session feeChanges made within 24 hours → 100% of the session feeNon-attendance or cancellations after the session has commenced → 100% of the session fee*Please note: notice periods do not include Sundays, Public Holidays, or holiday closure periods (e.g. Easter, Christmas, New Year etc).We understand that unexpected situations can arise. If you need to make changes, we encourage you to let us know as early as possible, and we will always do our best to support you where we can.

At Self Reflections, clients have the right to be treated with dignity, respect and cultural safety. You can expect that your values, identity, beliefs, and lived experiences are acknowledged and considered in your care. You have the right to ask questions, express preferences, decline treatment, change your mind, and participate actively in decisions about your wellbeing. Clients also have the right to privacy, confidentiality, transparent financial information, and access to their records in line with legal requirements. You are welcome to provide feedback, raise concerns, or make a complaint without any negative impact on your care. To support safe and effective service delivery, clients share certain responsibilities, including attending appointments on time, providing accurate information, notifying us of changes to contact details or circumstances, adhering to communication boundaries, and engaging in care in a respectful and safe manner. We appreciate your partnership in creating a positive and supportive environment for yourself, our clinicians and our community.

Self Reflections is committed to protecting your privacy and safeguarding your personal and sensitive information. We comply with the Privacy Act 1988, the Australian Privacy Principles, and all laws governing the handling of health information. We collect information that is necessary to provide safe, effective and personalised care. Your information is securely stored in our practice management system and accessed only by authorised staff involved directly in your care, administration or clinical supervision. Information shared in sessions remains confidential, except when required by law, including situations where there is risk of harm, safety concerns for a child or vulnerable person, legal orders, or mandatory reporting obligations. Wherever possible, we will discuss this with you first. If we need to communicate with your GP or other providers, this will only occur with your consent, unless required for safety or legal compliance. You may request access to your records at any time in line with relevant legislation.​​

You have the right to request access to information held about you in your clinical record, in line with relevant privacy legislation. Requests must be made in writing to Self Reflections and may require verification of identity and/or consent from other individuals named in the record (e.g., in couples or family therapy). ​ Access may be provided through a supervised file viewing, a summary letter, or release of relevant documents. In limited circumstances, such as safety risks, third-party privacy, or legal restrictions, access may be declined or modified. Administrative fees may apply. ​ Our priority is to ensure that access to information is safe, lawful and in your best interests.

Your feedback matters. It helps us improve, celebrate what is working well, and respond to concerns promptly and respectfully. You are welcome to provide feedback in person, by phone, email, or through our website. If you wish to raise a concern, we will listen, acknowledge the issue, and work with you to resolve it where possible. We are committed to learning, accountability and maintaining a safe and supportive environment for every client.