Question 1

What are the fees & billing policy?

Accepted Answer

Self Reflections operates as a private billing practice. Session fees are based on the type of service, the length of session, and the qualifications of the clinician providing care. Fee details are provided before your first appointment and reviewed annually.PSYCHOLOGY: Our standard fees for 50 minute Psychological Services (including Telehealth video/phone) are:
Tier 1 - $280 - Clinical or Senior Psychologist Tier 2 - $270 - General Psychologist Tier 3 - $250 - General (Early Career) Psychologist Tier 4 - $140 - Provisional Psychologist DIETITIANS: Our standard fees for 50 minute Dietetic Services (including Telehealth video/phone) are:
Initial Consultation - $240		Review Consultation - $180Additional ServicesAll appointments booked on or after 4pm weekdays or anytime Saturday will incur an additional $10 after-hours surcharge.Administrative tasks requiring significant time, such as reports, letters, forms or summaries, may incur additional fees. These will always be discussed with you before the work is completed.Sessions exceeding 50 minutes are charged at the clinician’s hourly rate, calculated per 5-minute increment.Payment InformationPayment is due on the day of service. We accept cash, debit/credit card or bank transfer. Card payments may incur surcharges fees. Proof of payment must be shown on the day for bank transfers.  Rebates Some services may attract Medicare, private health or third-party rebates, depending on your eligibility. Our team can support you to understand available rebate pathways, but final responsibility for eligibility rests with the client. Third-Party FundingIf your sessions are funded through a third party (e.g. NDIS, SIRA etc), please disregard the above fees, as separate billing arrangements apply. Please speak with our team for further information. Additional Information Fees for Couples & Family Therapy or Assessments are found on their individual pages.

Question 2

What's the cancellation & non attendance policy?

Accepted Answer

To ensure appointments are available for those in need, we require at least 48 hours’ notice to cancel or reschedule an appointment.

Changes made more than 48 hours’ notice → no fee
Changes made within 48 hours → 50% of the session fee
Changes made within 24 hours → 100% of the session fee
Non-attendance or cancellations after the session has commenced → 100% of the session fee

*Please note: notice periods do not include Sundays, Public Holidays, or holiday closure periods (e.g. Easter, Christmas, New Year etc).

We understand that unexpected situations can arise. If you need to make changes, we encourage you to let us know as early as possible, and we will always do our best to support you where we can.

Question 3

What are my rights & responsibilities as a client?

Accepted Answer

At Self Reflections, clients have the right to be treated with dignity, respect and cultural safety. You can expect that your values, identity, beliefs, and lived experiences are acknowledged and considered in your care. You have the right to ask questions, express preferences, decline treatment, change your mind, and participate actively in decisions about your wellbeing.
 
Clients also have the right to privacy, confidentiality, transparent financial information, and access to their records in line with legal requirements. You are welcome to provide feedback, raise concerns, or make a complaint without any negative impact on your care.
 
To support safe and effective service delivery, clients share certain responsibilities, including attending appointments on time, providing accurate information, notifying us of changes to contact details or circumstances, adhering to communication boundaries, and engaging in care in a respectful and safe manner. We appreciate your partnership in creating a positive and supportive environment for yourself, our clinicians and our community.

Question 4

What's the privacy & confidentiality policy?

Accepted Answer

Self Reflections is committed to protecting your privacy and safeguarding your personal and sensitive information. We comply with the Privacy Act 1988, the Australian Privacy Principles, and all laws governing the handling of health information.
 
We collect information that is necessary to provide safe, effective and personalised care. Your information is securely stored in our practice management system and accessed only by authorised staff involved directly in your care, administration or clinical supervision.
 
Information shared in sessions remains confidential, except when required by law, including situations where there is risk of harm, safety concerns for a child or vulnerable person, legal orders, or mandatory reporting obligations. Wherever possible, we will discuss this with you first.
 
If we need to communicate with your GP or other providers, this will only occur with your consent, unless required for safety or legal compliance. You may request access to your records at any time in line with relevant legislation.​​

Question 5

Can I access my records?

Accepted Answer

You have the right to request access to information held about you in your clinical record, in line with relevant privacy legislation. Requests must be made in writing to Self Reflections and may require verification of identity and/or consent from other individuals named in the record (e.g., in couples or family therapy).
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Access may be provided through a supervised file viewing, a summary letter, or release of relevant documents. In limited circumstances, such as safety risks, third-party privacy, or legal restrictions, access may be declined or modified. Administrative fees may apply.
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Our priority is to ensure that access to information is safe, lawful and in your best interests.

Question 6

What if I have feedback or a complaint?

Accepted Answer

Your feedback matters. It helps us improve, celebrate what is working well, and respond to concerns promptly and respectfully. You are welcome to provide feedback in person, by phone, email, or through our website.
 
If you wish to raise a concern, we will listen, acknowledge the issue, and work with you to resolve it where possible.
 
We are committed to learning, accountability and maintaining a safe and supportive environment for every client.

FREQUENTLY ASKED QUESTIONS

What are the fees & billing policy?

What's the cancellation & non attendance policy?

What are my rights & responsibilities as a client?

What's the privacy & confidentiality policy?

Can I access my records?

What if I have feedback or a complaint?

A PLACE TO BEGIN

support that meets you where you are

If something here has resonated, you’re welcome to reach out.
Whether you’re seeking therapy, guidance, or simply a place to start, we’re here to listen and help you explore what support might feel right for you.

NAVIGATE

PSYCHOLOGY

DIETETICS

ASSESSMENTS

CONTACT US

BOOK NOW

CLIENT POLICIES

POLICY SUMMARIES

WEBSITE POLICIES

TERMS & CONDITIONS

PRIVACY POLICY

PURCHASE & REFUND TERMS

EVENT & WORKSHOP TERMS

ONLINE COURSE TERMS

WEBSITE & CONTENT DISCLAIMERS

COOKIE DISCLOSURES

SOCIAL MEDIA TERMS

ACCESSIBILITY STATEMENT

AFFILIATE DISCLOSURE

FREQUENTLY ASKED QUESTIONS

What are the fees & billing policy?

What's the cancellation & non attendance policy?

What are my rights & responsibilities as a client?

What's the privacy & confidentiality policy?

Can I access my records?

What if I have feedback or a complaint?

A PLACE TO BEGIN

support that meets you where you are

If something here has resonated, you’re welcome to reach out. Whether you’re seeking therapy, guidance, or simply a place to start, we’re here to listen and help you explore what support might feel right for you.

If something here has resonated, you’re welcome to reach out.
Whether you’re seeking therapy, guidance, or simply a place to start, we’re here to listen and help you explore what support might feel right for you.