ACCESSIBILITY & INCLUSIVE USE STATEMENT
Self Reflections Pty Ltd
Last Updated: 7 December 2025
Self Reflections (“we”, “our”, “us”) is committed to ensuring that our website, online programs, digital resources and communication platforms are accessible, inclusive and usable by as many people as possible, regardless of ability, language, cultural background, neurodiversity, disability or technology.
We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and Australian digital accessibility standards to ensure equitable access to information, services and participation.
This Accessibility & Inclusive Use Statement explains the steps we take, the limitations that may exist, and how you can request support or report issues.
⸻
1. Our Commitment to Accessible and Inclusive Design
We strive to ensure our digital content is:
• Perceivable — information presented in a format that users can see, hear or access through assistive technology.
• Operable — navigation, buttons, links and menus are usable without precision or specific devices.
• Understandable — content written clearly, organised logically and avoiding unnecessary jargon.
• Robust — compatible with major browsers, operating systems and assistive technologies.
Our objective includes:
• Readable font sizing and spacing
• Alternative text descriptions on images
• Colour contrast within recommended WCAG standards
• Logical page structure and simple navigation
• Video captions, where possible
• Plain language where enhancement does not reduce clinical accuracy
• Avoiding flashing elements that could trigger sensory distress
⸻
2. Culturally Safe & Inclusive Communication
We acknowledge that inclusivity extends beyond physical accessibility.
We aim to ensure content is:
• Respectful of cultural, linguistic, spiritual and community differences
• Inclusive of diverse family structures and identities
• Affirming of LGBTQIA+ communities and neurodiverse individuals
• Responsive to feedback regarding inclusive language or representation
Where possible, we offer:
• Ability for clients to share relevant cultural, language or accessibility needs during intake
• Adapted communication styles upon request
• Interpreter access where clinically appropriate (costs may apply)
⸻
3. Assistive Technology Compatibility
Our website and online content are periodically tested for compatibility with:
• Screen readers
• Keyboard navigation
• Voice recognition tools
• Alternative input devices
While we endeavour to support a broad range of assistive tools, compatibility may vary depending on the user’s device, browser, software or plugin version.
⸻
4. Limitations & Areas for Continued Improvement
We recognise that:
• Some legacy documents (older PDFs, scanned uploads, provider reports) may not yet meet accessibility standards.
• External content (e.g., embedded videos, third-party resources) may not comply with WCAG requirements.
• Live events or webinars may not yet have real-time captioning or transcriptions available.
We are committed to continuous improvement and upgrading accessibility measures over time.
⸻
5. Requesting Adjustments or Alternative Formats
We offer reasonable adjustments including, but not limited to:
• Audio versions of written material (where feasible)
• Large-print formats
• Extended time for online course access due to disability
• Alternative feedback formats
• Support for accessing intake forms or digital products
Requests may be directed to:
📞 (02) 4288 2540
We respond to accessibility requests within reasonable business timeframes.
⸻
6. Reporting Accessibility Issues or Complaints
If you experience difficulties accessing our content, please notify us.
When logging an issue, please include:
• The page or feature you were accessing
• The device and browser used
• A description of the issue encountered
We take accessibility concerns seriously and will investigate feedback promptly.
If you believe we have not adequately addressed an accessibility concern, you may escalate through external pathways including:
• Australian Human Rights Commission — Disability Discrimination
• State-based health complaint bodies
⸻
7. Legal & Regulatory Compliance
This statement supports compliance with:
• Australian Disability Discrimination Act 1992
• Australian Human Rights Commission digital accessibility expectations
• WCAG 2.1 accessibility guidelines
• AHPRA Code of Conduct — culturally safe and accessible communication
⸻
8. Policy Updates
This policy may be updated to reflect technological changes, user needs, or legal requirements.
Continued use of our website indicates acceptance of updated terms.