PURCHASE, REFUND & DIGITAL PRODUCT TERMS 

Last Updated: 7 December 2025

 

These Purchase, Refund & Digital Product Terms (“Terms”) govern the sale and delivery of:

    •    Online courses and programs

    •    Webinars and live online events

    •    In-person workshops, retreats and events

    •    Digital downloads, templates, resources and guides

    •    Gift vouchers or prepaid packages

    •    Subscription or membership-based content

 

By purchasing, accessing or downloading a product or service from Self Reflections (“we”, “us”, “our”), you acknowledge and agree to these Terms.

 

These Terms operate in addition to our Website Terms & Conditions, Privacy Policy, and any event or program-specific agreements.

 

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1. Purchasing & Payment

 

All prices are listed in Australian Dollars (AUD) unless stated otherwise.

Prices may change at any time without notice.

 

Payment methods accepted may include:

    •    Credit or debit card (processing fees may apply)

    •    Apple Pay / Google Pay

    •    Direct deposit (where offered)

    •    Secure online checkout via Wix, Stripe, PayPal or other gateways

 

A purchase is confirmed only when:

    •    Payment has been successfully processed

    •    You receive confirmation via email

 

If payment fails, access will not be granted.

 

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2. Digital Products — Immediate Access & No Refunds

 

Digital products include:

    •    PDF downloads

    •    Workbooks, templates, scripts or guides

    •    Recorded webinars or replays

    •    On-demand courses

    •    Audio/video resources

 

Because digital products cannot be “returned,” all digital product sales are final once access is granted or a link is sent.

 

Refunds are not provided for:

    •    Change of mind

    •    Incorrect purchase

    •    Failure to download before link expiry

    •    Lack of skill or equipment to use the product

    •    Not reading product descriptions before purchase

 

If a link fails or access issue occurs, we will assist in restoring access.

 

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3. Online Courses, Memberships & Program Access

 

Course and program access periods are stated on the sales page.

    •    Access is for personal use only

    •    Login credentials must not be shared

    •    Content must not be copied, resold, or redistributed

    •    Course inclusions and pricing may change for future intakes

 

Where a course includes live components, Self Reflections reserves the right to:

    •    Change dates due to illness, safety, or operational limitations

    •    Replace a facilitator due to availability

    •    Provide recordings if appropriate (not guaranteed)

 

Refunds are not issued for partial participation or failure to attend live sessions.

 

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4. Event, Workshop & Retreat Purchases

 

For event and workshop attendance terms, please refer to the Event, Ticketing & Attendance Terms.

 

Deposits (where applicable) are non-refundable unless the event is cancelled by Self Reflections.

 

Tickets may be transferable only if stated in the event policy.

 

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5. Discount Codes, Promotions & Limited Offers

    •    Promotional codes must be applied at the time of purchase

    •    They cannot be applied retrospectively

    •    Promotions are subject to change or withdrawal

 

We may refuse use of a code that is expired, misused or shared beyond intended recipients.

 

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6. Refunds Due to Failure of Delivery

 

A refund may be granted if:

    •    A digital product link is never issued

    •    Access to a course is never delivered

    •    A duplicate payment is made

 

Requests must be made within 14 days of purchase at: info@selfreflections.com.au

 

If a refund is approved:

    •    Funds are returned to the original payment method

    •    Processing time may vary based on payment provider

 

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7. Copyright & Intellectual Property

 

All content, digital products, videos, course materials and written resources are the exclusive property of Self Reflections.

 

You may not, without written consent:

    •    Copy, reproduce or modify content

    •    Resell or distribute materials

    •    Upload content to shared platforms

    •    Teach or present content as your own

 

Legal action may be taken for breach of copyright.

 

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8. User Responsibility & Technology Requirements

 

To access digital content, you are responsible for ensuring:

    •    Internet connection

    •    Updated device or software

    •    Secure login practices

 

Self Reflections is not responsible for:

    •    Technical issues caused by user equipment

    •    Inability to access due to outdated software

    •    Loss of content stored locally on your device

 

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9. Limitation of Liability

 

To the maximum extent permitted by law:

    •    No guarantees are made regarding outcomes or results

    •    Self Reflections is not responsible for financial, business or personal decisions made based on program content

    •    Content is educational only and not personalised medical, psychological, therapeutic or legal advice

 

Where mandatory consumer guarantees apply, our liability is limited to replacement or refund at our discretion.

 

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10. Contact & Support

 

For questions regarding a purchase, refunds or access issues, please contact:

 

📧 info@selfreflections.com.au

📞 (02) 4288 2540