Self Reflections operates as a private billing practice. Session fees are based on the type of service, the length of session, and the qualifications of the clinician providing care. Fee details are provided before your first appointment and reviewed annually. PSYCHOLOGY: Our standard fees for 50 minute Psychological Services (including Telehealth video/phone) are: Tier 1 - $270 Tier 2 - $260 Tier 3 - $240 Tier 4 - $130 DIETITIANS: Our standard fees for 50 minute Dietetic Services (including Telehealth video/phone) are: Initial Consultation - $230 Review Consultation - $170 All appointments booked on or after 4pm weekdays or anytime Saturday will incur an additional $10 after-hours surcharge. Payment is due on the day of service. We accept debit/credit card, direct deposit and other approved methods. Card payments may incur merchant fees charged by the payment platform. Some services may attract Medicare, private health or third-party rebates, depending on your eligibility. Our team can support you to understand available rebate pathways, but final responsibility for eligibility rests with the client. Administrative tasks requiring significant time, such as reports, letters, forms or summaries, may incur additional fees. These will always be discussed with you before the work is completed.

Due to the high demand of services and to provide services to others in need, at least 48 hours notice is required if you need to cancel or reschedule an appointment. Any changes to appointments made outside of 48 hours of the scheduled appointment time will not incur any fees*. ​ If changes are made within 48 hours of the scheduled appointment time, a 50% fee (based on the full appointment cost) will be incurred*. ​ If changes are made within 24 hours of the scheduled appointment time, 100% fee (based on the full appointment cost) will be incurred*. ​ If cancellation occurs after the scheduled appointment time commences or a non attendance occurs, 100% fee (based on the full appointment cost) will be incurred*. *This Policy does not include days/periods we are closed - Sundays, Public Holidays and Holiday Closure Periods (Easter / Christmas / New Year).​ We do understand that, at times, unexpected events do occur, therefore Self Reflections remains happy to cancel or reschedule any appointments without fee and ask that you give us the requested notice.

At Self Reflections, clients have the right to be treated with dignity, respect and cultural safety. You can expect that your values, identity, beliefs, and lived experiences are acknowledged and considered in your care. You have the right to ask questions, express preferences, decline treatment, change your mind, and participate actively in decisions about your wellbeing. Clients also have the right to privacy, confidentiality, transparent financial information, and access to their records in line with legal requirements. You are welcome to provide feedback, raise concerns, or make a complaint without any negative impact on your care. To support safe and effective service delivery, clients share certain responsibilities, including attending appointments on time, providing accurate information, notifying us of changes to contact details or circumstances, adhering to communication boundaries, and engaging in care in a respectful and safe manner. We appreciate your partnership in creating a positive and supportive environment for yourself, our clinicians and our community.

Self Reflections is committed to protecting your privacy and safeguarding your personal and sensitive information. We comply with the Privacy Act 1988, the Australian Privacy Principles, and all laws governing the handling of health information. We collect information that is necessary to provide safe, effective and personalised care. Your information is securely stored in our practice management system and accessed only by authorised staff involved directly in your care, administration or clinical supervision. Information shared in sessions remains confidential, except when required by law, including situations where there is risk of harm, safety concerns for a child or vulnerable person, legal orders, or mandatory reporting obligations. Wherever possible, we will discuss this with you first. If we need to communicate with your GP or other providers, this will only occur with your consent, unless required for safety or legal compliance. You may request access to your records at any time in line with relevant legislation.​​

You have the right to request access to information held about you in your clinical record, in line with relevant privacy legislation. Requests must be made in writing to Self Reflections and may require verification of identity and/or consent from other individuals named in the record (e.g., in couples or family therapy). ​ Access may be provided through a supervised file viewing, a summary letter, or release of relevant documents. In limited circumstances, such as safety risks, third-party privacy, or legal restrictions, access may be declined or modified. Administrative fees may apply. ​ Our priority is to ensure that access to information is safe, lawful and in your best interests.

Your feedback matters. It helps us improve, celebrate what is working well, and respond to concerns promptly and respectfully. You are welcome to provide feedback in person, by phone, email, or through our website. If you wish to raise a concern, we will listen, acknowledge the issue, and work with you to resolve it where possible. We are committed to learning, accountability and maintaining a safe and supportive environment for every client.