SOCIAL MEDIA USE, REVIEWS & PUBLIC CONTRIBUTIONS
Self Reflections Pty Ltd
Last Updated: 7 December 2025
This Social Media Use, Reviews & Public Contributions Policy (“Policy”) explains how Self Reflections (“we”, “us”, “our”) manages its social media interaction, online presence, and public contributions made by users, clients, or visitors (“you”).
By engaging with our social media channels, interacting with our website, or contributing public comments, you agree to the terms below.
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1. Purpose of This Policy
This Policy ensures:
• Ethical and legally compliant communication
• Protection of client privacy and confidentiality
• Appropriate conduct and respectful engagement
• Transparency in handling feedback, reviews and public comments
• Protection of clinicians and clients from boundary risks or misinformation
This applies to all channels operated by Self Reflections, including (but not limited to):
• Threads
• YouTube
• TikTok
• Google Business Reviews
• Podcasts, blogs, comments and forums we host
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2. No Clinical Advice via Social Media
Social media communication is not a substitute for clinical assessment, therapy or emergency support.
We do not provide:
• Personalised clinical advice
• Crisis support
• Treatment recommendations
• Assessment interpretation
• Appointment management via direct message
Any messages relating to clinical matters will be redirected to official communication channels.
In an emergency, please contact 000 or your local crisis support service.
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3. Client Confidentiality & Public Interaction
For privacy and safety:
• We cannot acknowledge publicly if someone is or has been a client.
• We do not engage in clinical conversation publicly or via private message.
• Clients must not post details of personal treatment or others involved in therapy on our platforms.
If you comment, follow, like or engage with our content publicly, this may indirectly disclose your connection with our service, and Self Reflections cannot be held responsible for this.
Clients should carefully consider their own privacy when interacting with our social media content.
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4. Leaving Testimonials or Reviews (AHPRA Compliance)
As a regulated health service, Self Reflections must comply with AHPRA advertising guidelines, which prohibit the use of testimonials promoting regulated health services.
Therefore:
• We cannot request, publish or republish reviews that reference clinical outcomes or practitioner performance.
• If a review is posted that breaches AHPRA requirements, we may be required to remove, hide or request its deletion.
Feedback about general business operations (e.g., facility, booking experience) that complies with legal guidelines may be retained.
Alternative private feedback channels are available and encouraged.
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5. Public Comments, Tags, Messages & User Conduct
By participating in any public forum managed by Self Reflections, you agree to:
• Use respectful and non-discriminatory language.
• Not share harmful, abusive, defamatory, profane, or misleading content.
• Not advertise third-party services.
• Not share sensitive personal or health information (your own or others).
We reserve the right, at our discretion, to:
• Hide, edit, restrict or delete comments
• Block or report accounts
• Disable discussion threads
• Remove content to protect safety, legal compliance or community wellbeing
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6. Sharing Our Content
Unless otherwise stated:
• Our content is protected under copyright and may not be copied, reproduced, or redistributed without written permission.
• You may share public links or features as intended by social media platforms (e.g., sharing a reel, reposting a link).
• You must not imply endorsement, partnership or clinical advice when sharing content.
Any content modification, reuse or publication without consent is prohibited.
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7. Tagging, Mentions & Use of Our Brand
Users must not:
• Use the Self Reflections name, logo, or brand without licensing or written approval.
• Tag our service or clinicians in offensive, political, defamatory, or misleading posts.
• Display our brand in a manner that implies partnership or endorsement.
We may request the removal of any use of our name, logo or content that does not align with brand standards or legal obligations.
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8. External Links & Third-Party Platforms
Our social media content may include:
• Guest contributors
• External resources
• Third-party perspectives
Links or mentions do not constitute endorsement.
We are not responsible for the security, accuracy, privacy policies, or content of third-party sites.
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9. Submissions, Comments & Public Contributions
If you voluntarily provide public comments, reviews or content through our pages:
• You grant Self Reflections a non-exclusive licence to display, reproduce or respond to that content.
• You confirm you have the right to share that content.
• You confirm the content does not violate another person’s privacy.
We may use aggregated, anonymous engagement data for service improvement, marketing and reporting purposes.
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10. Changes to This Policy
This Policy may be updated to reflect changes in technology, law, or service operations. Continued use of our platforms constitutes acceptance of the revised terms.
Updates will take effect upon publication to this page.
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11. Contact Us
If you have questions or wish to raise a concern regarding our online presence:
📞 (02) 4288 2540