WEBSITE PRIVACY POLICY

Last Updated: 7 December 2025

 

Self Reflections (“we”, “our”, “us”) is committed to protecting your privacy and ensuring compliance with the Privacy Act 1988, the Australian Privacy Principles (APPs), and relevant health privacy legislation.

 

This policy explains how we collect, use, store, disclose and protect your personal information when you:

    •    Visit our website

    •    Book a service or appointment

    •    Complete online forms

    •    Purchase courses, programs or digital products

    •    Subscribe to mailing lists or newsletters

    •    Attend an event or workshop

    •    Interact with us on social media

    •    Request information or submit feedback

 

By using our website, you confirm you have read and understood this privacy policy.

 

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1. What Personal Information We Collect

 

We may collect personal information including:

    •    Name, email address, phone number and contact details

    •    Date of birth, gender, pronouns (optional)

    •    Service preferences and booking information

    •    Billing details, payment method and transaction history

    •    Communication history (emails, form submissions)

    •    Website activity such as pages viewed and links clicked

    •    Social media usernames if interacting publicly

    •    Location and device information when accessing the website

 

If accessing psychology or dietetic services, additional health information is collected during clinical intake but this is governed by our separate Clinical Privacy & Confidentiality Policy, not this general website policy.

 

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2. How We Collect Information

 

We collect information through:

    •    Online booking and contact forms

    •    Newsletter and resource sign-ups

    •    Event, course and workshop registration

    •    Purchasing digital products

    •    Email or phone communication

    •    Cookies, pixels and website analytics tools

    •    Social media interactions

    •    Feedback or testimonial submissions

 

We may also receive information from:

    •    Advertising platforms (Meta, Google, YouTube, TikTok)

    •    Payment gateways (Stripe, Square, PayPal, Wix Payments)

    •    Course or event platforms

    •    Third-party referrals (with your consent)

 

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3. How We Use Your Information

 

We collect and use your information for:

    •    Responding to enquiries

    •    Providing services, products, events or resources

    •    Sending confirmations, receipts and reminders

    •    Communicating updates, promotions or opportunities

    •    Improving website and service experience

    •    Analytics, performance measurement and security

    •    Complying with legal, regulatory and audit obligations

 

You may unsubscribe from promotional communications at any time.

 

We never sell, rent or trade your personal information.

 

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4. Cookies, Pixels & Analytics Tracking

 

Our website uses cookies and tracking technology to:

    •    Improve user experience

    •    Monitor website performance

    •    Analyse traffic and behaviour patterns

    •    Measure effectiveness of advertising campaigns

 

Platforms in use may include:

    •    Google Analytics

    •    Meta Pixel (Instagram/Facebook/Threads)

    •    TikTok Tracking

    •    YouTube Studio

    •    Wix Analytics

 

You may disable cookies via your browser settings, however some features may not function.

 

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5. Storage & Security of Your Information

 

We take all reasonable steps to ensure your information is protected from:

    •    Unauthorised access

    •    Misuse or loss

    •    Interference or modification

 

Information may be stored in:

    •    Website servers

    •    Email systems

    •    Booking platforms

    •    Payment gateways

    •    CRM/marketing platforms

 

Where third-party providers are used, they are selected for compliance with privacy and data security standards, including encryption where appropriate.

 

No method of digital transmission is guaranteed 100% secure.

 

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6. Disclosure to Third Parties

 

We may share your information with third parties only when necessary for:

    •    Payment processing

    •    Course or event access

    •    Analytics, business improvement and security

    •    Legal, regulatory or insurance requirements

 

We may disclose information if required by law, court order, subpoena, or to prevent a serious threat to life, health or safety.

 

We do not disclose your information to overseas recipients unless a platform used stores data offshore (e.g., Zoom, Meta, Wix).

Where practical, we seek providers with strong privacy frameworks.

 

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7. Access, Corrections & Your Rights

 

You may request:

    •    Access to information we hold about you

    •    Correction of inaccurate information

    •    Removal from email marketing lists

    •    Restriction of communication preferences

 

Requests can be made by emailing info@selfreflections.com.au

 

Clinical files for therapy or dietetic services must follow the Client Record Access Procedure.

 

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8. Retention & Data Destruction

    •    Website enquiry details are securely deleted when no longer required.

    •    Transaction and invoicing records are retained for 7 years in line with financial regulations.

 

Clinical records follow mandatory healthcare retention laws.

 

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9. Children & Online Data

 

Our website is not intended for children under 16 without parental consent.

 

We do not knowingly collect information from minors without appropriate authority.

 

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10. Changes to This Policy

 

We may update this policy at any time.

The latest version will always be displayed on this page.

 

Continued use of our website indicates acceptance of changes.

 

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11. Contact Us

 

If you have any concerns or wish to make a privacy-related request, please contact us:

 

Self Reflections

Email: info@selfreflections.com.au

Phone: (02) 4288 2540

Website: www.selfreflections.com.au