Self Reflections operates as a private billing practice. Fees vary depending on the service, appointment length and qualifications of the clinician providing care.PSYCHOLOGYOur standard fees for 50-minute Psychology appointments, including Telehealth, are:Tier 1 – $285 | Clinical or Senior PsychologistTier 2 – $275 | General PsychologistTier 3 – $255 | Early Career PsychologistTier 4 – $145 | Provisional PsychologistDIETETICSOur standard fees for 50-minute Dietetic appointments, including Telehealth, are:Initial Consultation – $245Review Consultation – $185ADDITIONAL FEESAppointments booked from 4pm on weekdays or anytime on Saturdays incur an additional $10 after-hours fee.Sessions exceeding 50 minutes are charged at the clinician’s applicable hourly rate, calculated in 5-minute increments.Reports, letters, forms, summaries and other administrative or clinical requests requiring additional clinician time may incur an additional fee. This will be discussed with you before the work is completed.INITIAL APPOINTMENTS — FORMS & PREPAYMENTTo secure your initial appointment, you must submit your completed intake forms and prepay your initial session fee in full within 48 hours of us sending your initial email containing both links. This applies to all initial appointments, including Telehealth.Both links expire after 48 hours. If either your completed forms or full payment has not been received by this deadline, your appointment will be cancelled. You will need to contact us to request new links and arrange another booking, subject to availability.Please complete both steps as soon as you receive the email. Entering card details in your intake form does not pay for your session—payment must be completed separately using the secure payment link.PAYMENT FOR SUBSEQUENT APPOINTMENTSPayment for subsequent appointments is required on the day of service.For in-person appointments, card payments are processed at reception via EFTPOS (tap/swipe/insert). Cash and bank transfer are also accepted.For Telehealth appointments, payment can be made via bank transfer or a secure payment link provided by our team.Our advertised Psychology and Dietetic fees are the total service fees payable regardless of payment method. No separate card surcharge is added.Payments for additional letters, reports, assessments and administrative requests are accepted via cash or bank transfer.CREDITS & REFUNDSIf you cancel or reschedule your initial appointment with sufficient notice under our Cancellation & Non-Attendance Policy, your prepayment will be credited towards a future appointment. If you decide not to proceed with services, your unused prepayment will be refunded. Please contact our team to arrange this.For late cancellations, late rescheduling or non-attendance, the applicable fee will be deducted from your prepayment. Any remaining balance will be credited towards a future appointment or refunded if you decide not to proceed with services.REBATESSome services may be eligible for Medicare, private health or third-party rebates, depending on the service and your individual eligibility. Any eligible rebates for your initial session will be processed after you have attended the appointment.Our team can assist with available claiming pathways; however, clients remain responsible for confirming their eligibility and available benefits. Medicare rebates do not apply to cancellation or non-attendance fees.THIRD-PARTY FUNDINGDifferent fees and billing arrangements may apply where services are funded by a third party, such as NDIS or SIRA. Please speak with our team before your appointment to confirm the arrangements applicable to your booking.ASSESSMENTSAssessment fees vary depending on the type and complexity of the assessment. Current fees and inclusions can be found on the relevant assessment pages of our website.

To ensure appointments are available for those in need, we require at least 48 hours’ notice to cancel or reschedule an appointment.At least 48 hours’ notice → no feeLess than 48 hours but at least 24 hours’ notice → 50% of the session feeLess than 24 hours’ notice → 100% of the session feeNon-attendance or cancellation after the session has commenced → 100% of the session feeNotice periods exclude Sundays, public holidays and clinic holiday closure periods, such as Easter and Christmas/New Year. Please refer to the full Cancellation & Non-Attendance Policy provided during intake for the applicable day-specific cut-offs.What happens to my initial session prepayment?If you cancel or reschedule with sufficient notice under our policy, your prepayment will be credited towards a future appointment.If you decide not to proceed with services, your unused prepayment will be refunded. Please contact our administration team to arrange this.If you cancel or reschedule without sufficient notice, or do not attend, the applicable fee will be deducted from your prepayment. Any remaining balance will be credited towards a future appointment or refunded if you decide not to proceed with services. You will not be charged again for a fee already covered by your prepayment.Medicare rebates do not apply to cancellation or non-attendance fees.Securing your initial bookingYour completed intake forms and full initial session payment must be received within 48 hours of us sending your initial email containing both links. Both links expire after 48 hours.If either requirement is incomplete at the deadline, your appointment will be cancelled. You will need to contact us to request new links and arrange another booking, subject to availability. This booking deadline is separate from the cancellation notice periods above.We understand that unexpected situations can arise. If you need to make changes, please let us know as early as possible, and we will do our best to support you where we can.

At Self Reflections, clients have the right to be treated with dignity, respect and cultural safety. You can expect that your values, identity, beliefs, and lived experiences are acknowledged and considered in your care. You have the right to ask questions, express preferences, decline treatment, change your mind, and participate actively in decisions about your wellbeing. Clients also have the right to privacy, confidentiality, transparent financial information, and access to their records in line with legal requirements. You are welcome to provide feedback, raise concerns, or make a complaint without any negative impact on your care. To support safe and effective service delivery, clients share certain responsibilities, including attending appointments on time, providing accurate information, notifying us of changes to contact details or circumstances, adhering to communication boundaries, and engaging in care in a respectful and safe manner. We appreciate your partnership in creating a positive and supportive environment for yourself, our clinicians and our community.

Self Reflections is committed to protecting your privacy and safeguarding your personal and sensitive information. We comply with the Privacy Act 1988, the Australian Privacy Principles, and all laws governing the handling of health information. We collect information that is necessary to provide safe, effective and personalised care. Your information is securely stored in our practice management system and accessed only by authorised staff involved directly in your care, administration or clinical supervision. Information shared in sessions remains confidential, except when required by law, including situations where there is risk of harm, safety concerns for a child or vulnerable person, legal orders, or mandatory reporting obligations. Wherever possible, we will discuss this with you first. If we need to communicate with your GP or other providers, this will only occur with your consent, unless required for safety or legal compliance. You may request access to your records at any time in line with relevant legislation.​​

You have the right to request access to information held about you in your clinical record, in line with relevant privacy legislation. Requests must be made in writing to Self Reflections and may require verification of identity and/or consent from other individuals named in the record (e.g., in couples or family therapy). ​ Access may be provided through a supervised file viewing, a summary letter, or release of relevant documents. In limited circumstances, such as safety risks, third-party privacy, or legal restrictions, access may be declined or modified. Administrative fees may apply. ​ Our priority is to ensure that access to information is safe, lawful and in your best interests.

Your feedback matters. It helps us improve, celebrate what is working well, and respond to concerns promptly and respectfully. You are welcome to provide feedback in person, by phone, email, or through our website. If you wish to raise a concern, we will listen, acknowledge the issue, and work with you to resolve it where possible. We are committed to learning, accountability and maintaining a safe and supportive environment for every client.